Glossary

3Ws #

Prevent your customers from wondering, waiting or worrying, which comes from *Burn Your Portfolio* by Michael Janda.

5on2 (or 5/2) #

Spend 5 minutes discussing with a team member about a +2hr task before heading in the wrong direction and wasting hours or days. See also: Work Out Loud

10&2 #

Reduce distractions by holding questions until 10 am or 2 pm. Some questions or blockers are urgent, but most are not. Ask yourself "Am I blocked and need an answer right now? If not, could I record my questions now and ask them all at a 10&2?"

Above the Line (top 10) #

Your top 8-12 customers based on the percentage of the incoming revenue in the last 12 months. You either want one problem to solve for many customers, or a few problems for a few customers.

Blocker #

The inability to continue working because something or someone is in your way. (work-wall you can not get through/over by yourself???). See also: 10&2

Expert #

You. This is the area you learn, practice, write, bring value, and produce on a topic you enjoy.

Feature-Boxing #

Reduce down to the requirements, only spending a portion of your budget, to insure there are resources for the nice-to-have features. See also: Timeboxing

MLOE #

Our Minimum Level Of Engagement helps us focus on important projects without getting distracted by smaller projects. Example: If our MLOE is $10k. Then we would pass on any $5k project lead that comes in. We would refer this client to someone else.

MVP #

Minimum Viable Product. Launch with only the essential features where value is added, and get real user feedback sooner.

Noise #

The clutter surrounding what is really important.

Post Mortem #

A strategic discussion after a project (or phase of a project) is complete. What did we learn and how can we improve next time?

Single Source of Truth #

One place where our team or customers can find answers to all questions .

Stack Rank #

In a list of to-dos or goals, sort your list, putting the most important items on the top. Now focus on your top item.

Timeboxing #

To reduce the risk of wasted time, set a time (5 min) for the meeting or a task to be completed. When the time is up, you can decide later if 5 more minutes is worth everyone's time.

User Story #

A formula for creating a user-centered story that tells the *why* and validates your task. (ex: software feature, blog post, marketing video)

Template: as: user type, want: to do something so: a problem is solved

Example: as: Owner, want: to see overtime and PTO report on Monday every week so: my team isn't scrambling at the end of the month

User Test #

Understanding how and why your users are using your product will validate the work you should do next.

WAW #

See also: Work About Work

WOL #

See also: Work Out Loud

Work About Work #

Force without movement. Busywork. The work we do that is not the work we are hired to do. Examples are, chasing the status of work, tracking time + gathering reports on tracked time, and communicating about the work.

Workflow #

Steps to complete an area of work.

Work Out Loud #

Disseminating knowledge. Giving a pulse of what you are doing and what is going on. The goal is to prevent clients and the team from the 3Ws. See also: 3Ws